terms and conditions
TERMS AND CONDITIONS
These are our terms and conditions. These, together with the references they contain, apply to any agreement we enter into with you.
We have the right to change these terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.
You must register to order a product. You must provide us with your personal information for this. You must fill in this personal information truthfully and it must be up to date. We protect your personal data well; see also our Privacy Statement on our website. Use a strong password for your account and never give your password to others. You are responsible for any misuse of your account (for example: if someone else places an order with us using your password).
The (total) price of the products is stated in our webshop. You pay via our online payment service; We use several payment services for this.
We will deliver your product to the address you specified when placing the order. You can no longer change the address if we have already sent the package. When the package has been sent, you will receive a track & trace code from us, which you can use to track the order. We do our best to deliver the order as soon as possible. We guarantee that you will receive the order no later than 30 days after confirmation of the order. If this is not possible, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).
You can always return the product within 14 days of receiving it.
After you have received an order confirmation from us, you must send the product within 14 days. The costs for the Return are for your account. During the period you have to consider whether you want to keep the product, you must handle the product and the packaging with care. You may only unpack and use the product to the extent necessary to determine whether you wish to keep the product.
We are not liable for damage caused by using a product. This does not apply if that damage is caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case not exceed the amount of the ordered and paid product.
INTELLECTUAL PROPERTY LAW
All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or are managed by us with the permission of the rightful owner). Your use must not infringe this.
If you have a complaint about the implementation of the agreement, we would like to hear from you. Send your complaint as soon as possible (and described as fully as possible) to firstname.lastname@example.org. We will deal with your complaint as soon as possible, no later than five days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within three days and we will let you know when we expect a substantive answer.